I was having problems with my 12" trimmer and went on to the Fiskars website. DID YOU KNOW...they have a live chat line where you can ask any questions etc......how cool is that. I dealt with Nikki and she was extremely helpful and very pleasant. WOW....so nice to be treated well by a manufacturer....nice touch for us little consumers. I use many Fiskar products and really have found them to be very durable and have been completely satisfied!
So if you have questions etc.....go to http://www.fiskars.com..........awesome/.